Privacy Policy

Effective Date: March 12, 2026

Your privacy is important to us. This Privacy Policy explains how Glow Mart ("we", "our", "us", or the "Platform") collects, uses, stores, and protects your personal information when you use our website or mobile application.

1. Information We Collect

We may collect the following types of information:

• Identity Information: Name, mobile number, and email address collected during registration or login.
• Delivery Information: Address and location details required to deliver orders.
• Payment Information: Transaction reference numbers or payment status details required for order confirmation and refunds. We do not store your card, UPI, or banking credentials.

2. How We Use Your Information

Your information is used only for legitimate business purposes, including:

• Processing and delivering your orders
• Providing customer support and resolving issues
• Improving our services and user experience
• Legal compliance and fraud prevention

3. Data Sharing and Disclosure

3.1 Limited Sharing: We do not sell, rent, or trade your personal data. Information is shared only when necessary to provide services or comply with legal obligations.

3.2 Payment Processing (Cashfree):

• Online payments are processed securely by Cashfree. Necessary transaction data is shared only to complete payments.
• Sensitive payment details are handled directly by Cashfree in compliance with PCI-DSS standards.
• By making a payment, you agree to Cashfree’s Privacy Policy.

3.3 Delivery & Logistics: Limited delivery information (name, phone number, address) may be shared with delivery partners strictly for order fulfillment.

4. Cookies and Log Data

We may use basic cookies or server logs to ensure platform functionality, security, and performance. These do not collect sensitive personal data.

5. Data Security

We take reasonable measures to protect your data, including:

• SSL encryption for data transmission
• Secure storage of passwords using hashing or encryption
• Restricted internal access to personal data

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

Personal information is retained only as long as necessary to fulfill business, legal, or regulatory requirements. Data may be deleted or anonymized when no longer required.

7. User Rights

You have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of data, subject to legal obligations

Requests can be made by contacting us at the email address below.

8. Age Requirement

The Platform is intended for users who meet the minimum legal age required to use e-commerce services in India. Users below the required age must use the Platform under parental or guardian supervision.

9. External Links

Our Platform may contain links to third-party websites or services. We are not responsible for the privacy practices of such third parties.

10. Changes to This Policy

Glow Mart reserves the right to update this Privacy Policy from time to time. Changes will be effective immediately upon posting.

11. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at:

Email: glowmartshop2026@gmail.com